about me_

Elsa Sánchez Santa Cecilia


CAREER HISTORY:

  • Independent Senior Consultant and Project Director. Studies and collaborations (Solutions, Business Processes, PM Practices & IT Management).
  • Senior Consultant and Project Manager, at Tecnocom – ERP & CRM Division. Microsoft Dynamics CRM specialization.
  • IT Senior Manager – Southern Europe, at LM GLASFIBER SE (Manufacturing Group, supplier for the Wind Power Industries. Multinational).
  • IS/IT Manager- Spain & Portugal, at CHANEL (Warehouse & Retail Distribution. Multinational).
  • Senior Manager, “Microsoft Solutions Practice” Division, at UNISYS CONSULTING (Technology and IT Services. Multinational.)
  • Information Systems Director, at GRUPO ALTEC (Group of Companies in the Building, Construction & Public Infrastructures Business).
  • Technology Development Director, at INYPSA (Spanish Engineering Company. International presence / 5 continents.).
  • Consulting Services & Account Manager, at THALES I.S. – SYSECA (IT & IS Services. Multinational. THOMSON-CSF, Group of Information Technology).
  • Advanced Information Technology Manager, at ANDERSEN CONSULTING – ACCENTURE (IT & IS Services. Multinational).
  • Mathematician – Statistician. Several Positions (Associate Professor, Statistical Researcher, Data Banks Responsible…), at UCM, INE, IRES (Public Administration).

EDUCATION, TRAINING & CERTIFICATIONS:

  • Degree: Master of Sciences / Mathematics – Statistics and Operational Research. Universidad Complutense de Madrid (June, 1983).
  • Certification: Project Management Professional – PMP®. Project Management Institute – PMI (October, 2009).
  • Postgraduate: Business Administration in the Digital Economy. Universidad Politécnica de Madrid (June, 2011).

TECHNICAL SPECIALISATION & KNOWLEDGE:

  • CRM Solutions: business model for XRM solutions, eCRM platforms and marketing 2.0 applications. Microsoft Dynamics CRM Expert. Knowledge of Salesforce.com. Expertise in SaaS models.
  • ERP Solutions: Microsoft Dynamics AX Expert. Experience in other solutions (Oracle, Baan, Ross).
  • Project Management: PMP® (PMI) Certified. Trained in PRINCE2. Knowledge of CMMI.
  • BA / BPM / Reengineering: IDEF0 / SADT. Trained in IIBA (BABoK). Lean 6Sigma. References eTOM, TOGAF 9.
  • Business Intelligence Platforms: Oracle and Microsoft BI on SQL Server (SSAS/SSRS). Statistical Processing.
  • IT Governance: ITIL Foundation / Service Management. Knowledge of ISO 20000 and COBIT.
  • IS Development/Management: RUP; Application of Government Sector Standards (Métrica v3, Margerit v2, QA/QC).

PROFESSIONAL SKILLS & COMPETENCES:

BUSINESS DEVELOPMENT PROJECT MANAGEMENT
  • Development and management of “Presales Consulting” areas.
  • Development and launching of new business lines.
  • Account Management and Service Coordination.
  • Portfolio Management.
  • Human resources development and coordination.
  • Definition of strategies for knowledge acquisition, value development and management.
  • Elaboration of budgets for business lines and business units. Accountability and results management.
  • Commercial objectives achievement.
  • Activity segments: insurance services, health insurance, manufacturing, distribution, utilities, government, construction, telecom & media, transportation, others.
  • Commercial achievements / first account: from 600K€, up to 1,5 M€
  • Management of single and multidiscipline projects.
  • Leadership of cross functional teams as well as high-specialised teams.
  • Programs Coordination.
  • Transnational projects management. Leadership of multinational virtual teams.
  • Technology Deployment and ERP/CRM Solutions Deployment. Multi-company / multinational Roll-Outs.
  • Quality Control and Project Risk Management.
  • Management of Multiplatform Software Factory.
  • Outsourcing Projects and Management of several levels of subcontracting in projects.
  • Project budget managed: up to 1,5 M€ (single project), up to 2,4 M€ (portfolio/line).
  • Project teams up to 40 people (70 in factory).
CONSULTING IT MANAGEMENT
  • Business Processes Consulting. Modelling. Senior Business Analysis.
  • Solutions consulting for ERP / CRM deployment. Microsoft Dynamics CRM and Dynamics AX specialist.
  • Evaluation of On-Premises / On-Demand models and SaaS solutions.
  • Methodology for Analysis and Improvement of Business Processes and its implementation through Systems.
  • Change Management and Technology Assimilation.
  • IT / ITSM Processes Analysis; IT Strategy.
  • IT-use advising, IT assessment and strategic plans.
  • Management of IT internal units/departments and IT outsourcing units.
  • Demand management
  • Service management (internal / external).
  • Definition and management of SLAs (from both sides).
  • Management of human and material resources, procurement and subcontracting.
  • Budgets elaboration and control.
  • IT department’s team: between 5 and 20 people.
  • Latest IT budget managed: > 1,5 M€.
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